CasWino Terms and Conditions

Welcome to CasWino Casino. These Terms and Conditions govern your use of our website and services. By registering an account, you agree to be bound by these terms in full. At CasWino, we operate under a license issued in Anjouan, Union of Comoros, through Caswino Ltd. This document is published in English, German and Spanish; however, the English version prevails in case of any translation discrepancy, and these terms were last updated 4 October.

Eligibility and Account Registration

To use our services, you must create an account using a valid e-mail address and password. We at CasWino allow only one account per person, and you must be of legal gambling age in your jurisdiction. Our CasWino platform primarily serves players in Australia and Germany, and the interface is available in English, German and Spanish. Residents of the United States and all European Union member states may not use our service, and we reserve the right to close accounts opened in breach of this restriction.

• You must provide accurate and truthful registration information
• We may request identity verification at any time, including photo ID or passport plus a selfie
• You are responsible for keeping your login credentials confidential

Currencies, Deposits and Withdrawals

Our CasWino Casino accounts support USD, EUR, AUD and several cryptocurrencies, including BTC, ETH, LTC, SOL, TRX, USDT and USDC. You may hold several wallets under one account, one per supported currency, and we do not apply forced conversion. Conversion rates follow coinmarketcap.com or the relevant payment provider. The minimum deposit at Cas Wino is 20 USD or equivalent for every method, while the minimum withdrawal is 60 USD or equivalent according to our payments page, with specific currency thresholds detailed in these Terms.

We process all deposits and withdrawals as free and instant wherever technically possible. Deposits must be made from an account held in your own name, and chargebacks are strictly prohibited and carry a 50 USD administration fee. Withdrawals should be made to the original payment method; any exception requires additional checks by our team.

• Visa and MasterCard deposits and withdrawals range from 20 to 2,000 USD
• Crypto methods, including USDT TRC20, USDT ERC20, BTC, LTC, ETH, DOGE and TRX, support larger transaction volumes
• Each deposit must be wagered three times before you may request a withdrawal
• We limit withdrawals to 2,000 USD per transaction

Withdrawal Limits by Category

At Cas Wino, we apply four withdrawal categories based on your total deposited sum, each with daily, weekly and monthly caps. Our liability is limited to the lesser of the relevant bet amount or 500 USD / 800 AUD. We encourage you to review the payments page for the exact figures applicable to your account currency and category before initiating a cashout.

Bonuses and Promotions

Our Welcome Package offers up to 600% across four deposits, totalling up to 4,800 USD plus 255 free spins. We at CasWino require no bonus code; all offers are activated directly from the Bonus Hub. Each deposit stage carries its own minimum qualifying deposit, wagering requirement of 35x, a seven-day wagering window, a maximum bonus amount, a maximum bet of 5 USD and a maximum cashout. Free spins issued at each stage also carry their own maximum cashout and bonus limits and are valid on a defined list of eligible games.

We may run additional promotions such as reload bonuses, cashback requiring opt-in, seasonal campaigns like our Halloween promotion, prize draws and tournaments. Our promotions change weekly and are shown in the Bonus Hub. We reserve the right to amend, withdraw or refuse any bonus at our sole discretion, including issuing gifts or custom offers to players on a losing streak.

Games and Fair Play

Our CasWino Casino lobby features slots, live casino, table games, jackpot games, bonus buy titles, Megaways, crash games, roulette and more. We work with providers including Pragmatic Play, Evolution, Hacksaw Gaming, Nolimit City and BGaming, and we make Aristocrat titles available to our Australian players. Our desktop version includes a Split Screen feature, allowing you to play up to four slots simultaneously. We do not offer a downloadable app; our site is fully accessible through desktop and mobile web browsers.

Live dealer games, including live roulette, live blackjack, poker, live baccarat and TV game shows, are streamed around the clock by Evolution. Some tables are language-specific. We make reasonable efforts to ensure fair outcomes across all virtual and live games offered on our platform.

Verification and Account Security

We may require identity verification before processing certain withdrawals. Verification is not mandatory for you to play but speeds up processing of larger cashouts. We may request a photo ID or passport together with a selfie holding the document. You agree that we may suspend your account pending verification if we have reasonable grounds to do so.

Customer Support and Complaints

Our support team is available 24/7 via live chat and e-mail, and a call option is available on request. We respond to general enquiries within 12 hours and to complaints within 48 hours. You must raise any dispute within 3 days of the event in question. Complaints can be sent to complaints@cswn.io, general enquiries to support@cswn.io, and self-exclusion or closure requests to kyc@cswn.io.

Limitation of Liability

We are not liable for losses arising from circumstances beyond our reasonable control, including network failures affecting crypto transactions. Our maximum liability in connection with any bet is limited to the lesser of the relevant bet amount or 500 USD / 800 AUD, as stated throughout these Terms.

Changes to These Terms

We may update these Terms and Conditions periodically to reflect regulatory or operational changes. Continued use of CasWino Casino after any update constitutes your acceptance of the revised terms. We encourage you to review this page regularly.