CasWino Privacy Policy

At CasWino, we take your privacy seriously and are committed to protecting the personal data you share with us when you use our platform. This CasWino Casino privacy policy explains what information we collect, why we collect it, how we use it, and what rights you have regarding your data. By registering an account and using our services, you agree to the practices described below.

Who We Are

CasWino Casino is owned and operated by Caswino Ltd., licensed under the laws of Anjouan, Union of Comoros. We provide our services to players in Australia, Germany and other eligible jurisdictions, with our interface available in English, German and Spanish. We do not accept players from the United States or any European Union member state, and anyone searching "caswino casino australia" will find that our services are specifically tailored for Australian players, including AUD as a full account currency.

Information We Collect

When you create an account with us or search for "caswino login" to access your profile, we collect several categories of information necessary to provide our services and comply with legal obligations.

• We collect registration details such as your name, email address, date of birth and country of residence
• We gather payment information when you deposit or withdraw funds, including wallet addresses for cryptocurrencies such as BTC, ETH, LTC, SOL, TRX, USDT and USDC
• We record your gaming activity, including bets placed, bonuses claimed and wagering history
• We may request identity verification documents, such as a photo ID or passport plus a selfie, particularly before processing larger withdrawals
• We automatically collect technical data such as your IP address, browser type and device information when you visit our site
• We retain customer support correspondence, including communications sent to our support, complaints and account closure teams

How We Use Your Information

We use the information we collect to operate CasWino Casino safely and efficiently. Our purposes include verifying your identity, processing deposits and withdrawals, administering promotions such as our welcome bonus, preventing fraud and chargebacks, and complying with anti-money laundering obligations under our Anjouan license. We also use your data to personalize your experience, including tailoring offers for players searching "caswino no deposit bonus" or similar promotional terms, and to communicate important account notifications.

Marketing Communications

With your consent, we may send you marketing materials about new promotions, reload bonuses, cashback offers and seasonal campaigns such as our Halloween promotion. You can opt out of marketing communications at any time by adjusting your account preferences or contacting our support team directly.

Legal Basis for Processing

We process your personal data on several legal grounds, including the performance of our contract with you when you register for a CasWino account, compliance with our legal and regulatory obligations, and our legitimate interests in preventing fraud and improving our services. Where required, we rely on your explicit consent, particularly for marketing communications and optional data uses.

Sharing Your Information

We do not sell your personal information to third parties. However, we may share your data with trusted partners where necessary to operate our services, including:

• Payment processors handling deposits and withdrawals through Visa, MasterCard, and cryptocurrency networks
• Identity verification providers who assist us in confirming your age and identity
• Game providers such as Pragmatic Play, Evolution, Hacksaw Gaming, Nolimit City and BGaming, to the extent necessary for gameplay functionality
• Regulatory authorities and law enforcement agencies when required by applicable law
• Professional advisors, including legal and financial consultants, where necessary for compliance purposes

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze site traffic. Our use of cookies supports features like the Split Screen function on our desktop version and helps us understand which parts of our lobby, including Slots, Live Casino and Jackpot Games sections, are most popular among our players. You can manage cookie preferences through your browser settings.

Data Security

We implement industry-standard technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. Our security protocols include encryption of sensitive payment information and restricted internal access to personal data. While we strive to protect your information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, including ongoing regulatory requirements under our Anjouan license. Account and transaction records are typically retained for a period after account closure to meet legal obligations, after which the data is securely deleted or anonymized.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We are committed to honoring these rights wherever applicable, including:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate or incomplete information
• The right to request deletion of your data, subject to our legal retention obligations
• The right to object to or restrict certain processing activities
• The right to withdraw consent for marketing communications at any time

To exercise any of these rights, you may contact our team at kyc@cswn.io for matters related to account closure and self-exclusion, or reach our general support at support@cswn.io.

International Data Transfers

As we serve players across multiple regions, your personal data may be transferred to and processed in countries outside your country of residence. We take appropriate measures to ensure that any such transfers comply with applicable data protection standards.

Children's Privacy

Our services are strictly intended for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and if we become aware that we have inadvertently collected such data, we will take immediate steps to delete it.

Third-Party Links

Our platform may contain links to third-party websites, including payment providers and affiliate partners. We are not responsible for the privacy practices of these external sites, and we encourage you to review their privacy policies separately.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. Continued use of our services after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions about how we handle your personal data, or if you wish to submit a complaint, please reach out through our 24/7 live chat, our contact form, or by emailing our dedicated teams: support@cswn.io for general inquiries, complaints@cswn.io for formal complaints, or kyc@cswn.io for account closure and self-exclusion requests. We aim to respond to email enquiries within 12 hours and resolve complaints within 48 hours, with disputes to be raised within 3 days of the issue arising.